Maintenance Support Options
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- Unlimited telephone support 24 hours a day and 7 days a week.
- Unlimited on-site support, when necessary, to repair or replace hardware and software failures.
- Unlimited on-site training and consultation.
- Level III support is not available to out-of-state customers at this time.
- Commences 90 days after date of installation or as specified in the Maintenance Support
Contract.
- Minimum term is one year.
Last updated: August 22, 2010
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Level III combines all the features in Level I and Level II. This level is a comprehensive software and
hardware maintenance plan that is designed to provide complete protection in the event of any
computer failure. In addition, this plan offers your staff complete on-going software support.
Level III includes: