The Klein Group, Inc. Frequently Asked Questions
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Our company began in 1989 with an idea and a few simple basics; to provide an excellent
product, at a reasonable price, and most importantly, support after the sale. Over 90% of our
business comes from satisfied customers. When our customers call us, there is no "we'll get
back to you as soon as possible". If your call is not returned within 15 minutes, it immediately
becomes crisis status. How can we operate like this? Simple! Install bug free software,
train, train, and train some more. If we've done our job, we are alarmed and concerned
whenever our customers call. (Q9046)
Last updated: September 13, 2007
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